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About a TIME.com Account

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Creating a free digital account will allow you to access articles on TIME.com and give you the ability to update your account preferences whenever you like. ​ Additional benefits include:

To login to your existing account, please go here. If you wish to create and account one can do so here


You can reset your TIME.com password anytime under My Account.

  • If you have forgotten your password, you can reset it here. ​
  • If you have any difficulty receiving your password email, please: Check your “spam” folder, or if you use Gmail, check your “promotions” folder. ​ Check any other email inboxes associated with the email address you used to sign up for your account. ​ Add support@accounts.time.com to your address book or contacts then request another password reset email.

If you are still unable to find your password email, you can contact us here.

 

Managing Your Subsciption

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US/Canada users:​ Your print subscription comes with many additional benefits that allow you to keep up with current news digitally, including:

Your print subscription will automatically renew annually from the date of the first issue you receive.

 

You can make changes to your personal preferences, including mailing address, billing information and vacation pause in Manage Account.​

 

If you are located outside of the US/Canada

Please visit our Online Customer Service Centre for Asia and Pacific​ or Europe, Middle East, Africa, and Latin America
Alternatively, you can email our subscription customer care for Asia and Pacific​ or Europe, Middle East, Africa, and Latin America

Note:​ It takes 2-4 weeks for a change of address to take effect.


Finding Your Print Subscription Account Number

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US/Canada users you can find your print subscription account number on the mailing label of your magazine.

It is the 10 digits directly above your name following #TIM.

You can also look up your account number in Manage Account​ using your mailing address.

If you have registered and logged in on time.com, you can always make changes to your account preferences and find your account number in My Account.

 

If you are located outside of the US/Canada you can find your 12 digit account number on your magazine wrapper above your address.

You can also look up your account number for Asia and Pacific​ or Europe, Middle East, Africa, and Latin America.

Changing Your Mailing or Email Address

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US/Canada users can update both your email and mailing address online.

For your email address:

  • Log in to Manage Account.
  • On the left navigation bar, select "Add/Change My Email Address"
  • Enter your email address, then select "save".

For your mailing:

  • Log in to Manage Account.
  • On the left navigation bar, select “Change My Mailing Address.”
  • Enter your new mailing address, then select “save.”

Note:​ It takes 2-4 weeks for the change of address to take effect. If you have any trouble changing your email or mailing address, you may contact customer care. If you have registered and logged in on TIME.com, you can always make changes to your account preferences in My Account.

 

If you are located outside of the US/Canada

​ You can manage your subscription account at our Online Customer Service Centre for Asia and Pacific​ or Europe, Middle East, Africa, and Latin America.

If you have not used our Online Customer Service Centre before, you will need to Register as a New User. Your Time.com account credentials will not give you access.

If you have not used our Online Customer Service Centre before, you will need to Register as a New User. Your Time.com account credentials will not give you access.

Alternatively, you can email our subscription customer care for Asia and Pacific​ or Europe, Middle East, Africa, and Latin America​


Print Magazine Delivery

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US/Canada users

  • View the most current issue: If you want to confirm or read the most current issue while you wait for delivery, see the digital edition​ under My Account on TIME.com.
  • When to expect your first issue: Issue delivery times will depend on location.
United States: It will take 4-6 weeks for your first print issue of the magazine to arrive.
Canada: It will take 6-7 weeks for your first print issue of the magazine to arrive.
Other countries: It will take 4-6 weeks for your first print issue of the magazine to arrive.
  • Request a replacement issue: If you have missed multiple issues, to confirm your subscription or to receive replacement issues, contact customer care.​ Please let us know the last issue you received or the issue that you are missing, if you know it. You can see the most current issue on TIME.com or in the digital library.
  • Request an alternate cover:​ Sometimes we publish multiple covers for a single issue. As a subscriber, if you would like the alternate cover, just contact us​ and we will send it to you with our compliments. Delivery may take 2-3 weeks.

If you are located outside of the US/Canada

  • Your subscription also includes digital access to all issues within your subscription term. Simply download the Time Magazine App from the Appstore and Sign In with the same email address that you registered with your Time account, or your Time Magazine Account Number. ​ ​
  • How to access the Time Magazine Digital Edition
  • When to expect your first issue: Issue delivery times will depend on location. For international subscribers, it will take 4-6 weeks for your first print issue of the magazine to arrive. ​
  • Request a replacement issue: If you have missed multiple issues, to confirm your subscription or to receive replacement issues, contact customer care for Asia and Pacific​ or Europe, Middle East, Africa, and Latin America​ . Please let us know the last issue you received or the issue that you are missing, if you know it.
  • Alternative covers: we are not able to supply alternative covers outside the USA at this time.

 

Access the TIME Digital Magazine

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If you have a print or E-Magazine subscription you can access your TIME Digital magazines under "My Account". If you need to login to TIME.com, follow these steps:

  • Go to TIME.com
  • Click Sign In on the top right of the homepage or under the left three horizontal bars on mobile
  • Enter your email and password
  • Click Sign In

Once you are signed in - under "My Account", click "Digital Magazines" from the drop down menu

If it's the first time you access your E-Magazine Library, or you have logged out from your library, the system will ask for your email and we will email you a direct link to your Library.

You my also go here​ and enter the email associated with your subscription

 

Newsletters

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As a subscriber, you receive The Brief and Inside TIME newsletters as a benefit. You can sign up for additional newsletters here.

Contact us

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Reaching Customer Care

If you need additional help, please do not hesitate to contact our customer care team. To better assist you, please include your account number and/or mailing address in your inquiry to customer care.

For customers based in the United States, Puerto Rico​ or Canada, please contact customer care: time-customerservice@time.com.
You can also reach customer care at 1-800-843-8463.

 

Customer Care Hours of Operation

  • Monday – Friday: 8 a.m. - 10:30 p.m. ET
  • Saturday: 9 a.m. - 7 p.m. ET

For customers based in Europe, the Middle East, Africa​ or Latin America, please contact customer care: time@subscription.co.uk.

For customers based in Asia​ and South Pacific, please contact customer care: time@subscribenow.com.au.​

If you need to reach the Head of Consumer Marketing, you can do that here.

 

Contacting the Editors

You can reach the editors at TIME via email at letters@time.com.

 

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